If you need to use the additional features, such as remote calling, you use the username and password from the same email after you download the required software to your computer or mobile phone. You can find step-by-step instructions and the Communicator software download on the New and Enhanced Phone Services website.
All the phone lines have been assigned the Basic Communicator software. Be sure you enter the correct server address when you log in to the software. Once you have set up your software, you can find instructions for making calls on the New and Enhanced Phone Services website.
Requesting Voicemail to Email
The standard process for requesting the new voicemail to email feature is still a work in progress. For now, if you are interested in this feature, please submit a request via SOE EdIT Services and we will coordinate this for you.