Mac Login Keychain Issues

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How to change your ONYEN Password to Avoid Issues

When using your ONYEN to log into your SOE-issued Mac, occasionally keychain issues arise when you change your ONYEN password. In order to avoid these issues, you should always follow these steps when changing your ONYEN password:

  1. Be on campus, at your desk, with your laptop plugged into all of your desk equipment.
  2. Visit onyen.unc.edu, click Change or Reset Password and follow the prompts.
  3. Once you’ve successfully changed your password, restart your Mac.
  4. Login with your new ONYEN password and you should receive the following prompt:
    update keychain pop-up
  5. Make sure you click “Update Keychain Password” – this will allow you to make sure the password on your Mac is the same as your ONYEN password.
  6. You will next be prompted to enter your old password, which should be your previous ONYEN password.
  7. Click OK and you’re good to go!

Correcting Login Keychain Issues

If you did not follow the process above, or were not given the chance to “Update Keychain Password” via the log in pop-up, your ONYEN password and Mac “Login Keychain” get out of sync, causing lots of login pop-ups and various other issues. Correct the problem by using one of the solutions below:

Solution 1: Update the Login Keychain

Note: This solution is preferable, as it will allow you to keep any local keychain passwords that you have saved.

  1. Within Finder, go to Applications -> Utilities -> Keychain Access.
  2. At the top left of the Keychain Access window, right-click on Login in the list of keychains and select Change Password for Keychain “login”… a dialog window will open.
    change keychain login
  3. Enter your old ONYEN password (or current computer password) for Current Password. Enter your current ONYEN password for the New Password and Verify fields.
    change and verify login keychain
  4. Click OK. Your login keychain password has been updated to your current ONYEN password.

Solution 2: Remove Keychains

Note: Use this solution if you are still having login keychain issues after completing the steps outlines in solution one. This process will delete and create a new login keychain on your computer and remove any saved log in password.

  1. Within Finder, go to Applications -> Utilities -> Keychain Access.
  2. At the top left of the Keychain Access window, right-click on Login in the list of keychains and select Delete Keychain “login”. A dialog window will open.
  3. Select the Delete Delete References & Files option.
  4. Restart your Mac. At the login window, enter your ONYEN and your current ONYEN password. A new login keychain will be created using your current ONYEN login information.