RASR-Rapid Admin Service Request
How to submit a request
Go to www.rasr.unc.edu. You will see the screen below.
You will see the following page. Please click ‘Continue to Login’
You will be asked to go through the 2-step authentication process to log into the system. Please choose one of the options provided to authenticate and login.
You will then be taken to the RASR system homepage (see below).
Select the the type of request you would like to make. A window come up with the action you requested and a description of the form. If this is indeed the type of request you would like to make, then please select ‘Create.’ If this is not the form you would like, then please select ‘Close.’
Once you are in the request form you can provide the request with a name for your own tracking purposes in the “My Form Name” section. This is strictly for the requester’s reference. For instance, you can name it “John Doe TA Hire”.
There may be instructions at the top of the form. Instructions will vary by form.
Complete all the information that you can. The fields with red asterisks are required fields and must be completed.
In most requests you can add attachments as needed or required. Select ‘Add Attachment’ to add your documents. This is not an option in all forms.
You may submit the document by selecting ‘Submit’ or save the document by selecting ‘Save.’
Check the status of your requests
Log on to the RASR homepage and select ‘Submitted’ from the My Forms section.
Select your request. You will then see something similar to the image below. Note: Look for the notes section directly under the instructions section.
- In this section you will be able to see if any staff member has started working your request and notes about the request. In the example above the notes say that Karren Crawford started working the request on 4/3/2019 and there is a date stamp of when that note was created.
- Another important field is the From Status in the upper right corner. The above example shows that the request has been completed. Here is are the list of statuses and what they mean:
- In Routing – currently in the worklist for somebody to work the request
- On Hold – the request has been placed on hold, which could be for various reason
- Rejected – the request has been sent back to the requestor
- Pending Completion – a few of the forms link to UNC-CH systems. When that is the case, this means the SOE has submitted everything to campus for final review and approval, but it has not been fully processed by campus. It will move to completed once campus has processed it.
- Completed – depending on the request this means that the SOE has completed the request and potentially campus has completed their portion as well
Duplicate requests from previous submissions
Log on to the RASR homepage and select ‘Submitted,’ ‘Returned,’ or ‘Completed’ from the My Forms section.
Select the blue button on the far-right hand side (see below) once you find the request you want to duplicate.
Click ‘OK’ if you want to duplicate the form.
Once you are in the request form you can provide the request with a name for your own tracking purposes in the “My Form Name” section. This is strictly for the requester’s reference. For instance, you can name it “John Doe TA Hire”.
There may be instructions at the top of the form. Instructions will vary by form.
Complete all the information that you can. The fields with red asterisks are required fields and must be completed.
In most requests you can add attachments as needed or required. Select ‘Add Attachment’ to add your documents. This is not an option in all forms.
You may submit the document by selecting ‘Submit’ or save the document by selecting ‘Save.’
Withdraw requests from previous submissions
Log on to the RASR homepage and select ‘Submitted’ from the My Forms section.
Select ‘Submitted’ under My Forms.
Select the blue button that is second from the right on the far-right hand side (see below) once you find the request you want to withdraw.
Click ‘OK’ if you want to withdraw the form.