EdIT has removed restrictions on upgrading to macOS Big Sur (v. 11.0) on SOE-owned and managed Mac computers. This article provides steps to follow to successfully upgrade the operating system on your computer and upgrade some settings so that your device will continue to function without issue on the UNC network and within Peabody Hall.

NOTE: The upgrade process will take approximately 45-60 minutes and you will not be able to use your device during the upgrade process.

Step #1 Back Up Your Device

Prior to starting the upgrade process, you should make sure that all data and files on your computer are backed up. You can do this by making sure all files are saved to a cloud or network storage location (Ex: Office 365 OneDrive). You can also accomplish this by connecting your external hard drive and making sure TimeMachine has completed a recent backup.

Step #2 Initiating and Installing the Big Sur Upgrade

  1. Go to the Apple Menu at the top left of your screen, then choose System Preferences. The System Preference window will open.
    macOS Apple Menu with System Preferences selected.
  2. Click the Software Update icon. The Software update preferences will open.
    macOS systems preferences with Software Update icon highlighted.
  3. Click the Upgrade Now button. The upgrade download process will begin.
  4. Once the upgrade download process is complete a Install macOS Big Sur window will appear. Click Continue.
    Big Sur Upgrade Continue
  5. Agree to the terms and conditions of the upgrade.
    Big Sur Upgrade Terms and Conditional Agree button highlighted.
    Big Sur Upgrade Terms and Conditions Agree 2 highlighted.
  6. Confirm that the upgrade will be installed on Macintosh HD and click Continue. The upgrade process will being. Your computer may restart multiple times during the upgrade process and during the upgrade, you should see a progress indicator on the screen. When the upgrade is complete your computer will return to the log-in screen.
    Big Sur Upgrade Final Continue Highlighted

Step #3 Upgrading the UNC VPN Client

  1. After the upgrade is complete open the Self Service application on your computer. You can open this application by going to the Applications folder on your computer or by doing a spotlight search for Self Service.
    Jamf Self Service Application Icon
  2. When the Self Service application opens, check to make sure you have the Featured menu selected on the left.
    Jamf Self Service Application with featured menu highlighted.
  3. Click the Reinstall/Update button under the Cisco AnyConnect Mobility Client icon. The client update will begin downloading and the button will return to the Reinstall/Update state when the update is complete.
    Self Service Cisco VPN install.

Step #4 Updating Print Drives

Changes in macOS Big Sur require that all of the printer drivers and installations be updated on your computer. The following steps guide you through the process of updating the drives and then re-installing printers within Peabody Hall.

  1. Within the Self Service application used in Step #3, check to make sure you have the Featured menu selected on the left.
    Jamf Self Service Application with featured menu highlighted.
  2. Click Install button under the Printer Updates and Fixes icon. This will open a new window that explains the process that will be performed on your computer.
    Printer Updates and Fixes Icon
  3. Click Install. The process will begin downloading and installing. When finished the button will return to a Reinstall state.
  4. Click Close to return the to main Self Service window.

Step #5 Reinstalling Printers

  1. Within the Self Service application used in Step #3 & #4 tn the menu on the left, click the UNC-Printing menu option. New options will load on the right.
    SS UNC Printing
  2. Click Install or Reinstall or Add Printer for the SOE printer that you would like to have access to on your computer. This will open a window with information about the process that will be performed on your comptuer.
    Install Printer
  3. Click Install or Reinstall or Add Printer. When the installation is complete the button will return to a Reinstall state. Click Close. Repeat for each printer you would like to add. Printer names use the new Peabody room numbers, but the old Peabody room numbers have been provided in parentheses for reference.

The first time you print after reinstalling printers you may get a “Hold for Authentication” error or be prompted to enter a name and password. See Printing: MacOS “Hold for Authentication for information on correcting this problem.

macOS Big Sur Resources

The following resources provide information about the new features available with macOS Big Sur: