Setting Up Your Voice Mailbox

Faculty and staff members who have an assigned UNC phone number have access to a personal voice mailbox associated with that number. To access your voice mailbox, you will need to complete an initial set up process.

VoIP Voice Mailbox- Setting up a Personal Mailbox provided by UNC ITS gives step-by-step instructions for setting up your personal voice mailbox. (You will be required to log in with your ONYEN to access this information).

NOTE: These instructions include a temporary passcode for initially setting up your voice mailbox. During the set up process, you will be asked to choose your own passcode. If the temporary passcode does not work for you during set up Contact EdIT. Include your phone number in the help request.

Accessing Your Voicemail

  1. Select the “Voicemail” speed dial button at the top of your VoIP phone, or, call the voice mail access number, 919-428-2828.  (If dialing from a campus number that is not the personal mailbox number, you will be prompted to press the # key and enter your 7-digit mailbox number)
  2. Enter your security code.
  1. Call the voice mail access number, 919-428-2828.
  2. Press the # key and enter your 7-digit mailbox number.
  3. Enter your security code.